General FAQ

  1. Is my online order secure on your website?

Answer: Yes... Your Checkout Process is protected by SSL Certification. When you are finalizing your order, you will notice the "https” prefix in the address bar of your browser. In addition many web browsers will display a lock in the web address bar. This assures your security.

  2. What is your Privacy Policy regarding my personal information?

Answer: Your personal information is secure. We will never sell, barter, or trade any of this information.

  3. What forms of payment do you accept?

Answer: For all orders we accept Mastercard / Visa / Discover / Amex credit/debit cards,  PayPal, personal checks and money orders.

  4. What is the least expensive way to ship my order if I live in the USA?

Answer: Media Mail -- Delivery is within 5-10 days by the US Postal Service.

  5. What are your office hours?

Answer: Monday - Thursday: 9:00 am to 5:00 pm EST

  6. What type of book reviews do you post?

Answer: We do not accept reviews that simply state that the book is bad and does not follow the teachings of the Bible, however, we do post positive and critical book reviews. With either type of review, we are looking for specific comments that speak to the content of the book (not the shipping carrier or other experiences you have had with this subject, the author, or our company). All of our theological books must be reviewed and approved by ordained Seventh-day Adventist ministers to ensure that they follow the teachings of the Bible and the Spirit of Prophecy; however, we realize that there are differing opinions about interpretation and presentation of Scripture. In the spirit of Matthew 18, should you desire to address an author’s point of view, we welcome your input and will forward your comments to the author for reply—please be specific (page and paragraph) with your questions, concerns/reasons, and supporting references.

  7. Where can I learn more about getting my book published?

Select a topic from under the dropdown under "Publishing" tab in the blue bar at the top of each page.

  8. What is Books for Missions?

Answer: For more information on sending or sponsoring books to be sent to a mission, please click here.

  9. I have friends that want to purchase a few copies of my book.
      But when they check on Amazon it says "Only two left..." How can they order more?

Answer: Sometimes the automated systems at a vendors site will show a smaller or larger quantity than is actually available. When we release a book, we notify vendors it is available. And they may say exactly what you mentioned and yet we know that they have not received any inventory and they are incorrect. Some times it is but a trick to look like you should order now as they are running out. Usually the vendor will take orders greater than they proport to "have in stock". At any rate, you can always tell your friends to order from other vendors such as Barnes & Noble, Books-A-Million, or TEACHServices.com (many times we are less cost too!).

10. I am interested in understanding why there are delays in shipping or printing still?

Answer: For more information on the storage environment for your books, please click here.

11. I don't understand why colors on my computer screen look like my printed book?

Answer: See HERE for a clearer understanding of how colors work between your monitor and the final book.

12. I don't understand a term that you used. How can I get a definition of what it means?

Answer: See our Glossary of Terms to help you.

13. How can I add, update, or remove my name from you mailing lists?

Answer: Use our online form to make this request HERE.